Total Quality Management
As a consulting firm, QSI provides end-to-end quality management services, an approach we call Total Quality Management™. Within Total Quality Management, we guide you every step of the way, from writing your QMS manual and procedures, conducting internal audits, and ensuring you meet industry and regulatory compliance. We work with companies – no matter your company’s size – to deliver a proven model on your path to gaining or maintaining your certification.
Our Total Quality Management approach includes these main services:
Development of QMS manual, procedures, and supporting documentation to assist in gaining or maintaining your certification
Gap analyses to determine where you are in relation to where you need to be
Resolution of certification or audit nonconformities (API, ISO, or other)
The gap analysis is a powerful systematic examination of what a company already has in place and where the “gaps” exist. This technique can be used in a wide variety of applications and is typically used to specifically detail all facets of existing operations versus identifying where processes lack sufficient information or practices to comply with specified or targeted requirements – where you are versus where you need to be.
QSI conducts open, yet structured, gap analyses and involves input from senior level management and other key personnel – no matter your type of product, service, or industry. Our gap analyses help to determine the level of compliance for requirements such as:
♦ Regulatory compliance
♦ Environmental management system compliance
♦ Industry, national, international, or geographical compliance
A gap analysis can also be used to provide a better focus for existing activities such as training or supplier relationships. It can be used to:
♦ Assist in implementing change
♦ Identify areas for improvement in existing practices
♦ Build trust
♦ Provide alignment of philosophies
QSI offers a proven path to certification, backed by numerous years of industry experience. Whether your quality management system is in need of major or minor changes, our approach helps to foster quality commitment within your organization from the top down.
With QSI, your path to certification and compliance comes with various levels of technical assistance and support. Our consulting services include:
Cost efficient implementation and a dedicated consultant to track your certification timeline.
Customized development of manuals, procedures, work instructions, job descriptions, etc.
Access to your online, web-based QMS portal that houses all your documentation and integrates all your management system standards in a secure location. We provide:
♦ Software setup and deployment
♦ Employee training in software modules and procedures
♦ Data imports of all existing documentation
♦ Ongoing system support and software upgrades
Internal audit and management review
Observations during your certification audit to provide additional guidance.
Companies frequently operate under separate management systems for multiple sites and/or geographical locations. A manufacturing company, for instance, may have ten international locations, each with a separate quality system. This may also be true of their health & safety and environmental systems. This kind of an approach often leads to process fragmentation, internal and intra-company miscommunication, and inconsistency in what products or services a company offers its customers.
QSI helps businesses to create an integrated approach to management system deploymentthroughout their organization, regardless of the number of locations involved.
Benefits of Certification
♦ Reduce cost
♦ Improve operational efficiency, productivity, and product reliability
♦ Customer satisfaction - meet customer requirements
♦ Access to new markets
♦ Increase market share and sales
♦ Meet statutory and regulatory requirements
♦ Increased environmental benefit
“Special thanks to our quality team for their expertise on making this certification possible.“
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Bud Weightman, President of QSI, is an international management systems expert involved with management and technical systems for over 40 years. As President of QSI, Bud is involved with the industry committees responsible for emerging requirements, including: revision of API specifications, leading various API Task Groups, and lead auditor for the accreditation of SEMS Audit Providers through the Center for Offshore Safety. Bud’s experience includes working with ISO 9001, ISO 14000, and OHSAS 18000 management systems, as well as industry-specific certification schemes such as API Q1 and Q2, AS9100, ASME systems, and numerous other standards.